Speed to Contact Blog

Tips, News, Events, Product Updates

Blog 2018-05-21T22:22:00+00:00
19Jun 2018

Best Practices for Call Recording in Call Centers

"This call may be monitored or recorded for quality assurance purposes." Many people dread hearing this phrase in their personal lives, but it exists for good reasons. As a consumer, it's for our protection. As a call center operator, it's not only for our protection, but it also creates a framework for improving the performance of call center agents. To help you with your call center performance, we've assembled a few best practices for call recording in call centers.

16May 2018

Conference and Trade Show Best Practices

As sales professionals, we attend trade shows and conferences to build brand recognition, generate new leads, see what's happening in our industry, and (ultimately) sell our products. A strong trade show floor strategy increases our chance of success. We originally developed a list for our own staff, and we would like to share it with you to help you leverage these trade show best practices for your next event.

Stay Up to Speed