Major Ricochet Updates

NEW RICOCHET FEATURES AND UPDATES!

Our team has been hard at work building exciting new features and working countless hours to ensure greater system stability and highest performance possible. We’re excited how things have turned out and we want to share some of the latest enhancements that are now available to you. If you would like to get a demonstration or activate new services, please give us a call us at 866-678-1288.

phone-cloud-image

SYSTEM RELIABILITY

In ...

Continue Reading →
0

Predictive Dialer Rules: Abandonment Rate – Concurrent Call Ratio – Recording – TCPA – FTC Regulations

It is important that you understand what the predictive dialer rules are to prevent any legal action being taken and for running optimal campaigns. You also want to make sure you check with an attorney about the rules and legalities of your state and industry.

We are going to provide an overview on predictive dialer rules for abandonment rates, concurrent call ratios, call recording, TCPA regulations, and the FTC’s (Federal Trade Commission) telemarketing hours and state calling regulations.

 

Concurrent Call Ratios

Most hosted predictive dialer systems allow you to go into a three-to-one or a ...

Continue Reading →
0

The Different Types of Dialers for Business and Call Centers to Contact Leads

You have a few different options when selecting a dialer for your business or call center. There are three main types of dialers, which have individual strengths and weaknesses. We have outlined the three types of dialers for contacting leads below and provided details regarding how each one may be best suited for your business or call center:

  1. Preview or Power Dialer
  2. Progressive Dialer
  3. Predictive Dialer

Preview or Power Dialers

The preview or power dialer is the slowest dialer. It calls on a ...

Continue Reading →
0