Major Ricochet Updates

NEW RICOCHET FEATURES AND UPDATES!

Our team has been hard at work building exciting new features and working countless hours to ensure greater system stability and highest performance possible. We’re excited how things have turned out and we want to share some of the latest enhancements that are now available to you. If you would like to get a demonstration or activate new services, please give us a call us at 866-678-1288.

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SYSTEM RELIABILITY

In ...

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Predictive Dialer Rules: Abandonment Rate – Concurrent Call Ratio – Recording – TCPA – FTC Regulations

It is important that you understand what the predictive dialer rules are to prevent any legal action being taken and for running optimal campaigns. You also want to make sure you check with an attorney about the rules and legalities of your state and industry.

We are going to provide an overview on predictive dialer rules for abandonment rates, concurrent call ratios, call recording, TCPA regulations, and the FTC’s (Federal Trade Commission) telemarketing hours and state calling regulations.

 

Concurrent Call Ratios

Most hosted predictive dialer systems allow you to go into a three-to-one or a ...

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4 Essential Features of a Small Business CRM

CRM software was originally designed for corporations and large businesses. Eventually, small and midsize mainstream businesses came to recognize the power that a solid lead management or CRM system provides. In many cases, the complex solutions that accommodate large businesses simply do not work for smaller companies. Small business CRMs function differently and is designed to meet the unique set of needs that small companies encounter. Today many CRM products are available across a wide range of prices and ...

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The Different Types of Dialers for Business and Call Centers to Contact Leads

You have a few different options when selecting a dialer for your business or call center. There are three main types of dialers, which have individual strengths and weaknesses. We have outlined the three types of dialers for contacting leads below and provided details regarding how each one may be best suited for your business or call center:

  1. Preview or Power Dialer
  2. Progressive Dialer
  3. Predictive Dialer

Preview or Power Dialers

The preview or power dialer is the slowest dialer. It calls on a ...

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How To Increase Your Lead To Call Contact Rates

Increase Your Lead To Call Contact Rates

Best Practices for Ultra-Fast Lead to Call Response Times

Increase Your Lead To Call Contact Rates

Many companies invest heavily in generating online leads, but most of those investments are wasted. Lead to call response times are critical for converting online prospects to sales, and most sales go to the business (changed from vendor) who makes the first phone call to an interested lead. ...

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Join Speed-to-Contact at LeadsCon!

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LeadsCon 2012 is the definitive event for everyone in online lead generation, where top buyers and sellers go to conduct business. During the course of one week per year, all roads lead to Las Vegas, where a collection of leading minds and premier companies gather to share the newest insights and technological trends in lead generation and customer acquisition. More than 900 top buyers, aggregators, and technology solution providers, including some of the hottest ...

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