Custom Call Routing 2018-06-14T19:14:23+00:00

Custom Call Routing Delivers
a Better Customer Experience

Custom Call Routing


Personalize Your Sales Workflow with Custom Call Routing

Route leads to your call center agents in a myriad of ways. From skills based routing, state licensing, dynamic distribution via tags, or hunt number distribution, Ricochet can deliver your leads to your most qualified team members quickly and in the most flexible way.

  • All of your internet leads from your marketing channels, vendors, and website are gathered into your CRM or database.
  • New Leads are posted in real-time to the Ricochet API.
  • We instantly scrub the lead information to insure we are calling your business during your selected hours of operation. In addition, we insure we are calling the consumer at an appropriate time in compliance with the FTC’s telemarketing sales rules. For more information regarding our policies, please visit our Terms & Conditions page.
  • Based on the call routing rules you establish, our technology will analyze your internet lead traffic in real-time and dynamically decide the appropriate agent(s) to match the lead with and initiate the call.

Some companies may want leads routed to a team of sales representatives based on state licensing requirements, marketing channel, product, price, or other criteria. This skills based routing allows Ricochet to target the best representative on your team to help the consumer through the process efficiently and close the deal.

Ricochet calls the consumer in under a second  to ensure you call before any competitor and before the consumer can fill out another lead form on another website.