Premium Support 2018-05-09T16:05:46+00:00

Premium Support Service

All Ricochet customers are eligible for our free basic support plan. For those who prefer predictable, proactive coverage, we offer a comprehensive Premium Support option to get the most value from your Ricochet investment. Sign up anytime – billing is monthly and renews automatically (you can cancel at monthly renewal).

Service Standard Support Premium Support
Regular Support Hours Monday-Friday 6 a.m. – 6 p.m. Pacific Time Monday-Friday 6 a.m. – 6 p.m. Pacific Time
Knowledge Base
Chat Support
Online Ticket Submission
Telephone Support Up to 3 calls
Up to 30 minutes
Unlimited
Representative Help Desk Dedicated Account Manager
Help Desk
Configuration Services Onboarding Application Dedicated Account Manager
Onboarding Application
Proactive Consultations

All Ricochet customers are eligible for our free basic support plan. For those who prefer predictable, proactive coverage, we offer a comprehensive Premium Support option to get the most value from your Ricochet investment. Sign up anytime – billing is monthly and renews automatically (you can cancel at monthly renewal).

Standard Support

Regular Support Hours

Monday-Friday 6 a.m. – 6 p.m. Pacific Time

Knowledge Base

Chat Support

Online Ticket Submission

Telephone Support

Up to 3 calls
Up to 30 minutes

Representative

Help Desk

Configuration Services

Onboarding Application

Premium Support

Regular Support Hours

Monday-Friday 6 a.m. – 6 p.m. Pacific Time

Knowledge Base

Chat Support

Online Ticket Submission

Telephone Support

Unlimited

Representative

Dedicated Account Manager
Help Desk

Configuration Services

Dedicated Account Manager
Onboarding Application

Proactive Consultations

Learn More About Premium Support

Contact us to find out about adding Premium Support!

Pricing

How to sign up

How it works

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