DIAL FASTER. SELL MORE.
Increase Your Call Volume & Quality with a Progressive Dialer
The Fastest Dialer for Your Sales Team
Maximize Agent Productivity & Call Center Results
Ricochet Fast Dialers help you connect, qualify, and convert your prospects into customers faster. Progressive dialers can be a powerful technology for sales teams and call centers. A progressive dialer minimizes wasted time between calls by automatically dialing your leads from a call list. It makes sequential calls when your agents become available. As a result, it increases agent productivity when making outbound phone calls. It ensures a higher volume of productive connections between agents and prospects compared with manual dialing. It also helps provide metrics to improve call center performance.
Whether you choose Ricochet’s click-to-call, progressive dialer or predictive dialer, your agents will spend more time connecting with prospects and customers.
What is a
Progressive dialers improve productivity by reducing agent involvement in dialing. A progressive dialer automates dialing for agents using pre-built lists. The dialer waits until an agent is free to accept a phone call and then it shows contact information to the agent. It allows the agent time to review the lead and then automatically dials the phone number. The agent cannot stop the call. Progressive dialing creates a one-on-one relationship between the caller and the line dialed. It can deliver higher performance in the near term, while helping management review call results for the longer term.
Ricochet Progressive Dialer Highlights
Local Phone Numbers
Calling from a local area code helps make more connections with your leads. You can configure Ricochet to automatically match your outgoing call’s area code to the area code of the lead you’re dialing.
Save precious time with voicemails using a tailored library of pre-recorded messages. Drop the perfect voicemail for your lead, then effortlessly move on to the next call.
If your team is busy with outbound campaigns, you don’t want to miss speaking directly with valuable inbound leads. With Call Intercept, Ricochet quickly redirects from calling an unanswered outbound dial to capture the inbound call.
Managers can provide real-time coaching and training from virtually anywhere. You can simply listen in on calls, whisper feedback, or barge in (if necessary) to ensure high quality customer experiences.
Ricochet can automatically record calls for training and to identify areas for improvement with actionable feedback. You can also use Call Recording for compliance with industry regulations.
Monitor conversations and outcomes with Ricochet’s Call Analytics dashboards. With Ricochet’s metrics, you can see how your campaigns are working and optimize your team’s performance.
Additional Ricochet Progressive Dialer Features
- Lead Popup
- No-Pause Dialing
- Answering Machine Detection
- Call Time Settings
- Do Not Call Filters
- Basic Reports
- Management Dashboard
- TCPA Compliance Settings
INCREASE YOUR CONVERSIONS
See how Ricochet Progressive Dialer
can help with a free demo.
We’ve increased our contacts on the first call from less than 5% to over 30% and overall contacts from 20% to over 60%.