Gamification is an increasingly common practice used to improve contact center performance and agent engagement. It helps to motivate your contact center agents and incentivize higher performance. Improved productivity and performance are difficult without happy and interested employees.
Meet the Speed to Contact team at Customer Contact Week 2018 at The Mirage in Las Vegas, Nevada from June 20th & June 21st. We'll be exhibiting in Booth #1311. Stop by to see the latest additions to Ricochet, our all-in-one dialer, lead management and marketing automation platform. We've [...]
Strategies for Creating Status Codes in Your CRM or Dialer Hello, my name is Beau Bratton. I’m the founder and general manager of Speed to Contact in Torrance, California. Our website is speedtocontact.com. We’re the makers of Ricochet, the fastest dialer, CRM and marketing automation platform on the [...]
Today's subject will be about strategies for creating statuses in your CRM or dialer. Beau Bratton, founder and CEO of Speed to Contact, describes the advantages and disadvantages of how you set up your CRM status codes for your sales team. Can you have too many? Yes, but you [...]