Contact Center & Sales Gamification Best Practices

Gamification is an increasingly common practice used to improve contact center performance and agent engagement. It helps to motivate your contact center agents and incentivize higher performance. Improved productivity and performance are difficult without happy and interested employees.

2018-05-21T21:18:52+00:00 May 8th, 2018|0 Comments

See Ricochet at Customer Contact Week 2018

Meet the Speed to Contact team at Customer Contact Week 2018 at The Mirage in Las Vegas, Nevada  from June 20th & June 21st. We'll be exhibiting in Booth #1311. Stop by to see the latest additions to Ricochet, our all-in-one dialer, lead management and marketing automation platform. We've [...]

2018-05-21T21:19:45+00:00 April 20th, 2018|0 Comments

Creating Statuses in Your CRM or Dialer

Strategies for Creating Status Codes in Your CRM or Dialer Hello, my name is Beau Bratton. I’m the founder and general manager of Speed to Contact in Torrance, California. Our website is We’re the makers of Ricochet, the fastest dialer, CRM and marketing automation platform on the [...]

2018-05-21T21:21:47+00:00 September 5th, 2017|0 Comments

Strategies for Creating Statuses in Your CRM or Dialer

  Today's subject will be about strategies for creating statuses in your CRM or dialer. Beau Bratton, founder and CEO of Speed to Contact, describes the advantages and disadvantages of how you set up your CRM status codes for your sales team. Can you have too many? Yes, but you [...]

2018-01-31T22:07:38+00:00 November 9th, 2016|0 Comments