4 Essential Features of a Small Business CRM

CRM software was originally designed for corporations and large businesses. Eventually, small and midsize mainstream businesses came to recognize the power that a solid lead management or CRM system provides. In many cases, the complex solutions that accommodate large businesses simply do not work for smaller companies. Small business CRMs function differently and is designed to meet the unique set of needs that small companies encounter. Today many CRM products are available across a wide range of prices and ...

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The Different Types of Dialers for Business and Call Centers to Contact Leads

You have a few different options when selecting a dialer for your business or call center. There are three main types of dialers, which have individual strengths and weaknesses. We have outlined the three types of dialers for contacting leads below and provided details regarding how each one may be best suited for your business or call center:

  1. Preview or Power Dialer
  2. Progressive Dialer
  3. Predictive Dialer

Preview or Power Dialers

The preview or power dialer is the slowest dialer. It calls on a ...

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