Predictive Dialer Rules: Abandonment Rate – Concurrent Call Ratio – Recording – TCPA – FTC Regulations

It is important that you understand what the predictive dialer rules are to prevent any legal action being taken and for running optimal campaigns. You also want to make sure you check with an attorney about the rules and legalities of your state and industry.

We are going to provide an overview on predictive dialer rules for abandonment rates, concurrent call ratios, call recording, TCPA regulations, and the FTC’s (Federal Trade Commission) telemarketing hours and state calling regulations.