Creating Statuses in Your CRM or Dialer

Strategies for Creating Status Codes in Your CRM or Dialer Hello, my name is Beau Bratton. I’m the founder and general manager of Speed to Contact in Torrance, California. Our website is speedtocontact.com. We’re the makers of Ricochet, the fastest dialer, CRM and marketing automation platform on the [...]

2018-05-21T21:21:47+00:00 September 5th, 2017|0 Comments

Major Ricochet Updates

NEW RICOCHET FEATURES AND UPDATES! Our team has been hard at work building exciting new features and working countless hours to ensure greater system stability and highest performance possible. We're excited how things have turned out and we want to share some of the latest enhancements that are now available [...]

2017-11-24T23:35:20+00:00 April 4th, 2016|0 Comments

Predictive Dialer Rules: Abandonment Rate – Concurrent Call Ratio – Recording – TCPA – FTC Regulations

It is important that you understand what the predictive dialer rules are to prevent any legal action being taken and for running optimal campaigns. You also want to make sure you check with an attorney about the rules and legalities of your state and industry. We are going to provide [...]

2016-11-23T23:18:24+00:00 January 4th, 2016|1 Comment

Hosted Predictive Dialer Systems and How They Work for Business and Call Centers

Hosted predictive dialer systems work by looking at how many agents you have logged in, making a certain amount of phone calls, patching consumers when they pick up the phone to available agents, and predicting how many agents will be available using a simple algorithm. We'll describe the different variables of hosted predictive dialer systems and how they are used.

2018-06-14T18:57:22+00:00 January 2nd, 2016|0 Comments