Major Ricochet Updates

NEW RICOCHET FEATURES AND UPDATES!

Our team has been hard at work building exciting new features and working countless hours to ensure greater system stability and highest performance possible. We’re excited how things have turned out and we want to share some of the latest enhancements that are now available to you. If you would like to get a demonstration or activate new services, please give us a call us at 866-678-1288.

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SYSTEM RELIABILITY

In ...

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Hosted Predictive Dialer Systems and How They Work for Business and Call Centers

Hosted predictive dialer systems work by looking at how many agents you have logged in, making a certain amount of phone calls, patching consumers when they pick up the phone to available agents, and predicting how many agents will be available using a simple algorithm. Below we outline the different variables of a hosted predictive dialer system and how they are used.

 

Concurrent Call Ratios

Most hosted predictive dialer systems allow you to go into a three-to-one or a ...

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