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Hosted predictive dialer systems work by looking at how many agents you have logged in, making a certain amount of phone calls, patching consumers when they pick up the phone to available agents, and predicting how many agents will be available using a simple algorithm. Below we outline the different variables of a hosted predictive dialer system and how they are used.
Concurrent Call Ratios
Most hosted predictive dialer systems allow you to go into a three-to-one or a ...