Predictive Dialer Rules: Abandonment Rate – Concurrent Call Ratio – Recording – TCPA – FTC Regulations

It is important that you understand what the predictive dialer rules are to prevent any legal action being taken and for running optimal campaigns. You also want to make sure you check with an attorney about the rules and legalities of your state and industry. We are going to provide [...]

2016-11-23T23:18:24+00:00 January 4th, 2016|1 Comment

Hosted Predictive Dialer Systems and How They Work for Business and Call Centers

Hosted predictive dialer systems work by looking at how many agents you have logged in, making a certain amount of phone calls, patching consumers when they pick up the phone to available agents, and predicting how many agents will be available using a simple algorithm. We'll describe the different variables of hosted predictive dialer systems and how they are used.

2018-06-14T18:57:22+00:00 January 2nd, 2016|0 Comments