Link in CRM fields like first name, last name, email address and more so your agents have a complete call center script complete with personalized data for each lead.
Create your call center scripts that link from page to page based on answers the lead gives you on the call. Design a decision tree to build rapport and capture useful information.
Change the color or font for any elements in your call center script to highlight key concepts, making it easier for agents to follow the workflow.
You can also collect survey data and add forms into your call center scripts, helping you capture vital information about your prospects and collect valuable feedback.