"This call may be monitored or recorded for quality assurance purposes." Many people dread hearing this phrase in their personal lives, but it exists for good reasons. As a consumer, it's for our protection. As a call center operator, it's not only for our protection, but it also creates a framework for improving the performance of call center agents. To help you with your call center performance, we've assembled a few best practices for call recording in call centers.
When selecting between sales dialers for your business or call center, you have a few different options. There are three main types of dialers, which each have strengths and weaknesses. We outline these three types of sales dialers for contacting leads and provide details regarding how each one may be best suited for your business or call center.